Deliveries + Returns

Plastic-Free Shipping:

At Jungle Culture we are always looking for ways to reduce waste. That's why our orders are dispatched with only recyclable and biodegradable packaging.

Our envelopes are stuffed with paper and our packages are padded using old newspaper. 

The only plastic we use is tape to seal larger orders. But we are working on a solution to that as well!

 

Delivery Charges:

All UK orders will be delivered free of charge using Royal Mail's 48 hour service.

For international orders please proceed to the checkout where our systems will calculate your delivery cost.

 

Co2 Neutral Delivery:

We hope that at some point in the future all package delivery vehicles will be electric. Unfortunately at the moment it is quite costly to deliver packages using Co2 neutral vehicles. However, we offer this option at the checkout for a standard cost of £6.99. If you use our Co2 neutral postage option your delivery will be sent via 1-day DPD tracked delivery and will have absolutely no impact on the environment.

 

Delivery Speed:

We aim to dispatch every order within 1 day of payment being received. 

Our standard shipping speed is 2-3 business days for UK orders and European/US orders are sent using a standard international untracked service (3-7 days).

You also have the option of upgrading to a 1-day service at the checkout.

Please note that during the pandemic we have seen delays of up to 4 weeks on international orders.

 

Return Policy:

Our returns policy is simple and hassle-free.

We are confident that you will love shopping with us, but if for any reason you are not happy with what you ordered please get in touch with us via our website and we will either replace or send a free postage stamp for you to return your order.

Please make sure to return your order within 30-days of delivery.

We do not take responsibility for orders placed by mistake or for orders with incorrect address details.