We want to be completely open and transparent with how your data is used and give you control over what we do with it. We are compliant with the General Data Protection Regulation (GDPR) which came into effect on 25th May 2018.
Our principles:
- Your information belongs to you, so you have control over it and you should be comfortable with everything that we do with your information
- We will be clear and open with the information we collect, why we collect it, how it is used.
- We will only collect, keep use and share your information for genuine business purposes which you have not objected to and where we are legally require to do so.
- Security of data is highly important to us, we take all appropriate steps to ensure your data is safe with us and regularly review policies and practices.
How we contact you:
You will receive updates on new products and offers from Jungle Culture. We do not pass on your address to other organisations apart from Mailchimp for the purpose of marketing. Mailchimp are our email service provider that processes the sending of our emails. Mailchimp are one of the leading providers used by many businesses in the UK, you can read more about Mailchimp’s security practices here.
We may pass on your email to DPD, Hermes or Royal mail for delivery notification updates. These are service emails necessary for the delivery of your order and will not contain any marketing. These couriers will not pass on your email address to any third parties.
You can opt out of email marketing at any time, by simply clicking on the ‘Unsubscribe’ link which is at the bottom of all of our emails or by contacting us at customercare@jungleculture.eco. (please note this might take a few days for all our systems to update). If you choose to opt out of marketing emails you will still receive order notification and delivery updates which are necessary for the delivery of your order as well as updates from DPD, Hermes or Royal mail but these emails will not contain any marketing.
What information we store on you:
- Personal details
We store your personal details such as your name, email, phone number and postal address details when you opt in to our newsletter, or placing an order with us. We use your emails for marketing purposes to send you our latest offers if you have opted in to do so. You can update your information and preferences at any time by unsubscribing, or by emailing us at customercare@jungleculture.eco
Order history and communications:
We keep a record of all of your previous orders. This data must be held for accounting purposes and also to help with any queries you have on your previous purchases, deliveries etc.
Survey information:
We occasionally run customer surveys to get your opinions and find out how we can provide you with a better service and better products. We keep the information collected from here for future reference and analysis. We use SurveyMonkey to conduct our surveys, SurveyMonkey will store the information you enter in the survey so we can access this to evaluate the survey responses. SurveyMonkey will not pass your information on to third parties. SurveyMonkey Privacy Policy .
Competitions:
We regularly run competitions, we store details of all entrants for the purpose of administering the competition and notifying winners.
Anonymised data:
We record activity on our site so we can provide you with relevant product suggestions. If you’d rather we didn’t you can opt out of this by sending an email to customercare@jungleculture.eco
IP Address:
Your IP address is an identifying number for the device you are using to connect to the internet. We store IP addresses of customers and visitors. We use this information to analyse market trends, gather broad demographic information, and to prevent abuse of our services.
Cookies:
Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer. Cookies are essential to using the Jungle Culture website.
There are three different categories these cookies are split into:
- Essential to Site function cookies – these cookies allow you to browse the site, search for products and add items to the basket.
- Third Party Cookies – to help us record customer experience and to allow us to test new services, to help us improve the customer journey on the website.
- Helpful, non intrusive cookies – these help improve your experience on the site, for example by recognising your location therefore displaying appropriate delivery options in a banner, and reminding you of your recently viewed items.
Third party services:
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
We share data with a third party marketing partner for advertising purposes.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
Facebook: Data is shared using the customer's web browser and from Shopify's servers, and is sent directly to Facebook's servers. Data sent from server to server can't be blocked by browser-based ad blockers. We share your customer information to match users on Facebook's network. The information collected using this setting includes your name, location, email address, and phone number, as well as their browsing behavior in our online store. For more information, refer to Facebook's documentation about Conversions API.
Site Analytics and Tracking:
- Google Analytics
We analyse the performance of our website and improve customer experience using Google Analytics. You can read more about Google Analytics in their Privacy Policy.
- Google Ads
We advertise the products we sell through Google Ads (previously called Google Adwords). Sales through our site are recorded by Google Ads so we can track the performance of our adverts. As part of this we use re-marketing to show adverts on 3rd party websites for products we think you will like based on your purchases and the products you have viewed on our site. You can opt out of this by visiting Google’s Ads Settings page.
- Bing Ads
We advertise products we sell through Bing Ads. Sales through our site are recorded by Bing Ads so we can track the performance of our adverts. Bing Ads privacy policy.
- Facebook Ads
Facebook: Data is shared using the customer's web browser and from Shopify's servers, and is sent directly to Facebook's servers. Data sent from server to server can't be blocked by browser-based ad blockers. We share your customer information to match users on Facebook's network. The information collected using this setting includes your name, location, email address, and phone number, as well as their browsing behavior in our online store. For more information, refer to Facebook's documentation about Conversions API.
Who we send data to:
Mailchimp are our Email Service Provider, this is the system we use to send our weekly newsletters. For this we must share customer email addresses with Mailchimp to process the emails. Addresses in Mailchimp remain within the Jungle Straws account and are not shared with any third parties. Mailchimp are one of the leading providers used by many businesses in the UK, you can read more about Mailchimp’s security practices here.
- Delivery and order processing
To process your order outside of our website, we sometimes pass on your details to Amazon UK / US who manage our fulfilment centre and ship orders. This will include your name, address, phone number, email and order details, you will only be contacted by Jungle Straws and Amazon in response and in relation to your order.
We use a number of courier services to get your order safely out to you. In order for this to be done we must supply these couriers with your name, address and telephone number and email address so they can complete the delivery and contact you if there are any problems with the delivery. These courier services do not own this data and so will not use it for any other purpose.
We currently use these courier services:
DPD - Information Security Policy
Hermes - Hermes Privacy Policy
Royal Mail - Royal Mail Privacy Policy
Some of the products on our site are sent on a ‘dropship’ basis , this means that they are sent out directly by the manufacturer rather than from our warehouse. If you order a product your delivery information will be passed on to the supplier so your order can be processed. These businesses do not own your data and will only contact you regarding your order.
Reviews:
To help us monitor how good our service and products are, we send data to our independent reviews partners who will request a review after you have made a purchase on our site. If you decide to leave a review your data will be processed for the purpose of showing this review. For the purpose of this we will pass on your email address, name and products purchased. For any product reviews you leave, your first name and last initial will be displayed on our site.
If you would like not to be asked to review your purchase please contact us at customercare@jungleculture.eco
After you have completed a purchase you may see a notification from Google asking if you would like Google to send an email with a survey after your order is complete. If you agree to this your email address will be passed on to Google so they can contact you to conduct the survey. If you do not want your information passed to Google select 'No' on the notification.
How long we keep your information for:
For the purposes stated above we will keep your information as long as your subscription to our newsletter is active or as needed to provide our services to you.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.
You have the right to see the data we hold about you:
You have the right to see what personal data we hold about you.
Should you wish to obtain a copy of the personal information we hold about you, or information on how it is being used, you may do so by submitting a request to customercare@jungleculture.eco
We will respond to any request for such information in a prompt manor, without any undue delay and within one month of receipt.
Please be aware that in some circumstances it may be necessary for you to provide us with more information so we can correctly confirm your identity matches that of the subject access request.
There is no fee for submitting a subject access request. However, excessive requests will be subject to a reasonable fee for the administrative costs of complying with the request.
You also have the right to request at any time to have any inaccurate personal information we hold about you rectified.
Your right to be forgotten:
You have the right to have some of the personal data held on you removed. If you would like your information removed please write customercare@jungleculture.eco.
Please note there are some exceptions to this where we must adhere to legal compliance, for example we have to keep financial information for at least six years. We can also retain information to comply with a legal obligation or for the prevention of fraud.
We will not sell your information
We do not sell data – at no point will sell your personally identifiable information – including your name, address, e-mail address, or credit card information - to any third party.
Security:
For orders through the Shop, we work to protect the security of your payment information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
The Site uses reasonable security methods to protect the personal data (e.g., contact details) that resides on our servers. However, no security system is impenetrable. www.jungleculture.eco cannot warrant or guarantee the security of its or its partners' servers, nor can it guarantee that information that Shop Users supply will not be intercepted while being transmitted to jungleculture.eco or its partners over the Internet.
Privacy Policy updated: 23/09/18
