FAQ

My order is a gift, do you do gift receipts?

We do not include any receipts or invoices with your order unless specifically asked. But if you would like a gift receipt, please let us know in your order notes and we will hand write a note to put in your order.

 

What is your returns policy?

We love everything that's sold in our store and we stand by all of our products. However, if you want to return your purchase for any reason, please let us know within 30-days of purchasing and we will provide a carbon-neutral returns label free of charge. You can contact us at zerowaste@junglestraws.com

If you need to return an item more than 30 days after purchasing please send us an email and we will do our best to help.

 

What is your cancellations policy?

If you need to cancel an order please let us know as soon as possible and if it hasn't already been dispatched then we will issue a refund immediately.

 

Do you sell wholesale?

Some of our products are available for wholesale purchase. If you are interested in finding out which ones, please visit our wholesale page here.

 

What is a .eco domain? Why do you use it?

Buying a .eco domain means making a commitment to promote environmental issues and dedicate your business to positive change. We know .com is great, but we love .eco even more!

 

What are Jungle Rewards?

We love our customers and we want to make shopping with us fun. That's why when you buy our eco-products, like our social media pages or share our products we give you rewards points! We also give you rewards points on your birthday and when you share a referral code with your friends! The points can be saved and exchanged for money off when shopping with us.

 

Do you offer international shipping?

Yes! We ship to almost every country in the world. To find out how much it will cost to deliver to your country simply shop as normal and click checkout. When you type in your address our site will calculate your shipping costs.

Please be advised that we currently do not offer international returns.

 

What packaging do you use?

We use recycled cardboard boxes and paper stuffed envelopes to send your orders. We use a laser printer so no ink is wasted on our labels and we use recycled newspaper or paper laying around our office to protect your items. 

Our packing tape is made from paper. We are always looking for ways to improve ourselves and make our shipping process better. If you think you have an idea for how to make our shipping less wasteful please let us know.

 

What are your contact details?

The quickest way to contact us is via the contact form on our website, Facebook, Instagram or email us at zerowaste@junglestraws.com. We will reply within 24 hours.

 

Can I sell my product on your website?

We are always looking for new eco-friendly products on our store. If you are interested in becoming a vendor at Jungle Culture please send us an email at zerowaste@junglestraws.com and tell us a bit more about your product, team and story.